Question 1

What exactly do I get?

Accepted Answer

A custom AI agent designed around your business — not an off-the-shelf chatbot. Setup includes a discovery call, agent design, workflow mapping, knowledge-base training, integration setup, and go-live support. Once it's live, we handle ongoing monitoring, tuning, and support so it just keeps working.

Question 2

How long until my agent is live?

Accepted Answer

Most agents go live within 1–2 weeks of your discovery call. Timeline depends on how much knowledge-base content and integration work is involved, but we move fast — you'll know your go-live date early in the process.

Question 3

Do I need to be technical?

Accepted Answer

No. We handle the build, the integrations, and the training. Your job is answering our questions about how your business runs — we translate that into the agent.

Question 4

What tools do you integrate with?

Accepted Answer

We connect to your CRM, calendar, phone system, and the channels your customers already use — chat, email, web, and voice. Professional and Premium plans include CRM integration and calendar booking out of the box; if you use something specific, tell us during discovery and we'll scope it.

Question 5

What if my industry isn't listed?

Accepted Answer

That's fine — we're not locked into a template library. The founder runs these same agents in his own hotel, cabin rental, and event-venue businesses first, so the process is built and refined on real operations. If we haven't built for your exact industry yet, we'll design around your workflows just the same.

Question 6

Will it sound like a robot?

Accepted Answer

No — we design each agent's tone and language around your brand voice, not a generic script. Most customers don't realize they're talking to an AI until we tell them.

Question 7

What happens when the AI doesn't know an answer?

Accepted Answer

It says so and hands off — it never bluffs or guesses. Depending on your plan and setup, that means escalating to a human teammate or flagging the conversation for follow-up, so nothing slips through with a made-up answer.

Question 8

Can a human take over a live conversation?

Accepted Answer

Yes. Professional and Premium plans include live handoff, so your team can jump into an in-progress conversation whenever they want — or whenever the agent flags something that needs a human.

Question 9

Does it work nights and weekends?

Accepted Answer

Yes — 24/7 is the whole point. The agent doesn't take breaks, weekends, or holidays, so you stop losing leads and guests to slow response times outside business hours.

Question 10

Where does its knowledge come from?

Accepted Answer

From your business — your docs, FAQs, policies, and the details you walk us through during setup. We build the knowledge base together during onboarding, and we keep it updated as your business changes.

Question 11

Is my business data used to train public models?

Accepted Answer

No. Your data trains and informs your agent — it isn't used to train public or third-party models.

Question 12

Who can see conversation logs?

Accepted Answer

You and your team. Every conversation is logged and available to you for review, and we use those logs internally to monitor performance and tune the agent — nobody else has access.

Question 13

What about mistakes — how do you catch them?

Accepted Answer

We monitor 24/7, run conversations through review queues, and set escalation rules so anything outside the agent's confidence gets kicked to a human. For sensitive actions — refunds, cancellations, anything with real consequences — we can configure human-approval modes so nothing happens without your sign-off.

Question 14

Can I approve messages before they go out?

Accepted Answer

Yes — we can set up draft and approval modes where the agent prepares a response or action and a human on your team approves it before it sends. It's a good option early on, or for anything high-stakes.

Question 15

“+ applicable API usage” — what does that mean in practice?

Accepted Answer

Every plan includes a base retainer plus the underlying API costs (AI model usage, voice minutes beyond your included allotment, etc.) passed through at cost. In practice it's typically a modest amount that scales with how much your agent is used, and we review it with you monthly so there are no surprises.

Question 16

Do I have to sign a long-term contract?

Accepted Answer

No — there's no minimum commitment. We've all worked with agencies that lock you into a year-long contract for something you end up unhappy with three months in. We'd rather earn it every month: the agent has to keep proving its value, or you're free to walk. No hard feelings, no early-termination fee.

Question 17

Why is there a setup fee?

Accepted Answer

The one-time setup fee covers the actual build: the discovery call, agent design, workflow mapping, knowledge-base training, integration setup, and go-live support. It's a one-time cost rather than baked into your monthly retainer, so your ongoing plan reflects only what it costs to run and manage the agent. Adding a second or third agent later costs less — the discounts are part of the plan details we share on the discovery call.

Question 18

What if I want to cancel or change plans?

Accepted Answer

Cancel or change plans anytime — there's no minimum term to wait out. If your needs grow, moving up a tier is straightforward. Reach out and we'll walk through the options together.

Question 19

Who actually builds and maintains the agent?

Accepted Answer

We do — our team designs, builds, and manages every agent, and the founder runs this same playbook on his own hotel, cabin rental, and event-venue businesses. Ongoing management — 24/7 monitoring, knowledge-base updates, tuning, analytics, and support — is included in your monthly plan, not an extra project.

Question 20

What do you need from me to start?

Accepted Answer

Mainly your time for the discovery call and access to whatever we're integrating — your CRM, calendar, docs, and FAQs. From there we build, test, and bring you into the loop before go-live.

Question 21

How do we measure whether it's working?

Accepted Answer

Through conversation logs, weekly or monthly reports, and concrete metrics — response times, calls and chats answered, hand-off rates, and more. You'll always be able to see what the agent is doing and how it's performing, not just take our word for it.

Questions, answered.

Getting Started

How the Agents Work

Accuracy, Data & Security

Pricing & Billing

Working Together

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